Publishing Call Center Representative
- Ref:
310740
- Type:
Contract
- Location:
Scranton, PA
- Industry:
Publishing
- Job Level:
Entry Level
- Pay:
$16.00/hr - $17.00/hr
Opportunity Description
Well-known Publishing Corporation is seeking book lovers with corporate customer service experience to join their team on a long-term contract basis! The Customer Service Representative is empowered to use good judgment in immediate resolution of customer issues with little supervision needed. Our goal is to have each CSR model our core values, respond quickly and accurately to customer inquiries, and to build relationships with internal key contacts and external customers.
Job Duties
- Provides support, answering email inquiries and phone calls
- Multitasks while maintaining attention to detail and quality.
- Utilizes available resources to help users get the most from their product, including macros, frequently asked questions, and knowledge articles.
- Exercises appropriate discretion in escalating issues when necessary.
- Provides accurate customer feedback regarding products and services.
- Communicates effectively with internal and external customers and customer support staff.
- Other duties as assigned.
Experience & Skills Required
- 1-3 years of prior call center customer service experience, required
- Bachelor’s Degree, preferred
- Bilingual (English/Spanish) a plus
- Publishing or editorial experience a plus
- Must possess strong verbal and written communication skills; comfortable communicating via phone and chat with both internal and external customers
- Proficient in the Microsoft Office Suite; technical aptitude and troubleshooting, preferred
- Experience with JD Edwards Enterprise One and Microsoft Dynamics CRM, preferred
- Excellent telephone etiquette
- Must be flexible, detail oriented, and organized
- Ability to work independently and as part of a team
- Ability to work in a fast paced and quickly changing work environment
- Ability to prioritize and multitask