Job Description

Opportunity Description

International Publishing Corporation needs an experienced Bilingual Spanish Customer Support Specialist to assist on a temporary basis. This is a great opportunity to work with one of the top publishing companies!!!

Job Duties

• Answer email inquiries

• Utilize available resources that can help users get the most from their product, including macros, frequently asked questions, and knowledge articles.

• Exercise appropriate discretion in escalating issues

• Seek opportunities to cross-sell or upsell!

• Understanding of computer applications for information and resolution of Customer needs

• Provide accurate Customer feedback regarding products and services.

• Communicate effectively with internal and external Customers and Customer support staff.

• Provide assistance/support to other areas of the business.

Experience & Skills Required

• Must be able to work 7am-3:30pm

• Publishing experience preferred

• 1-3 years prior corporate customer service experience required.

• Call center/Customer Care Center experience, preferred.

• Possess strong verbal and written communication skills, comfortable communicating via phone and chat with both internal and external customers.

• Computer skills, Microsoft Office

• Experience with JD Edwards Enterprise One, and Microsoft Dynamics CRM preferred.

• Flexible working hours and overtime are required as needed.