Job Description


Submit Email

If you've inquired to HumanEdge in the past, please use the same email to help shorten the inquiry process. If you've never inquired or don't remember, you may use any valid email address.

IT Helpdesk Support

  • Ref: 309113
  • Type: Option-to-Hire
  • Location: Upper Saddle River, NJ
  • Industry: Medical Devices
  • Job Level: Entry Level
  • Pay: Negotiable

Opportunity Description

Entry level position.

Provide Helpdesk support such as MS Office Professional applications


Company Information

Medical Devices

Job Duties

  • Receive user problems in the form of Network Service Request and resolve problems immediately under the observation of IT Management.
  • Assist users in preventing future problems by looking for root causes, correcting them, and providing training.  
  • Communicate to IT Management potential problems and or patterns of errors. Install and configure new PC's added to the Local Area Network.
  • Provide PC support to all users on the network, both hardware and software.
  • Document all communication to and from users, including resolution and follow-up notes in a designated documentation style.
  • Answer questions regarding system procedures, system status and downtime.
  • Coordinate and track requests for add/change/delete requests within our ticketing platform.
  • Provide communication of current technology tips, shortcuts and services related to standard PC applications to members of MIS and entire company.
  • Responsible for maintenance of Software and Hardware Library, licensing log and check out/in. Partly responsible for maintenance of MIS Knowledgebase and other documentation where possible.
  • Responsible for maintenance/tracking/check out/in of loaner laptops or other IT equipment. Assume other duties/projects as they arise and be responsive to the needs of the department.


Associate Degree or equivalent training and experience in IT, Computer Science, or similar relevant field

Experience & Skills Required

  • At least 1-3 years of relevant experience as a help desk technician or other customer support role
  • In-depth knowledge of Windows. and iOS mobile devices
  • Advanced proficiency in Microsoft Office
  • Hands-on experience with diagnosing and resolving basic technical issues.
  • Experienced in Microsoft Office, especially Excel, and able to create and manage spreadsheets, charts, and reports.
  • Proficient in verbal and written communications in internal and external communications.  Primarily emails, phone calls or video communicates.
  • Ability to work independently and achieve timeframes and objectives.
  • Possess a great and positive attitude and enjoy working in a customer service role that requires problem-solving, empathy, and patience.