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IT Helpdesk Support

  • Ref: 309113
  • Type: Option-to-Hire
  • Location: Upper Saddle River, NJ
  • Industry: Medical Devices
  • Job Level: Entry Level
  • Pay: Negotiable

Opportunity Description

Entry level position.

Provide Helpdesk support such as MS Office Professional applications

 

Company Information

Medical Devices

Job Duties

  • Receive user problems in the form of Network Service Request and resolve problems immediately under the observation of IT Management.
  • Assist users in preventing future problems by looking for root causes, correcting them, and providing training.  
  • Communicate to IT Management potential problems and or patterns of errors. Install and configure new PC's added to the Local Area Network.
  • Provide PC support to all users on the network, both hardware and software.
  • Document all communication to and from users, including resolution and follow-up notes in a designated documentation style.
  • Answer questions regarding system procedures, system status and downtime.
  • Coordinate and track requests for add/change/delete requests within our ticketing platform.
  • Provide communication of current technology tips, shortcuts and services related to standard PC applications to members of MIS and entire company.
  • Responsible for maintenance of Software and Hardware Library, licensing log and check out/in. Partly responsible for maintenance of MIS Knowledgebase and other documentation where possible.
  • Responsible for maintenance/tracking/check out/in of loaner laptops or other IT equipment. Assume other duties/projects as they arise and be responsive to the needs of the department.

Education

Associate Degree or equivalent training and experience in IT, Computer Science, or similar relevant field

Experience & Skills Required

  • At least 1-3 years of relevant experience as a help desk technician or other customer support role
  • In-depth knowledge of Windows. and iOS mobile devices
  • Advanced proficiency in Microsoft Office
  • Hands-on experience with diagnosing and resolving basic technical issues.
  • Experienced in Microsoft Office, especially Excel, and able to create and manage spreadsheets, charts, and reports.
  • Proficient in verbal and written communications in internal and external communications.  Primarily emails, phone calls or video communicates.
  • Ability to work independently and achieve timeframes and objectives.
  • Possess a great and positive attitude and enjoy working in a customer service role that requires problem-solving, empathy, and patience.