Job Description


Submit Email

If you've inquired to HumanEdge in the past, please use the same email to help shorten the inquiry process. If you've never inquired or don't remember, you may use any valid email address.

IT Field Tech

  • Ref: 305611
  • Type: Direct Hire
  • Location: Brooklyn, NY
  • Industry: Health Clubs
  • Job Level: Experienced Non-Manager
  • Pay: $65,000 - 70,000

Opportunity Description

The IT Field Technician will be responsible for providing a strong level of technical onsite/remote support for our clients/end users. The position will directly support our 25 + locations within Brooklyn, Queens & Staten Island.


Company Information

Fitness and Health Club

Job Duties

Primary responsibilities will be focused on visiting existing and new store locations within Brooklyn, Queens & Staten Island. The individual will work directly with the Director of Technology and Systems Engineer, becoming a team of 3, providing onsite technical support to our client base. We support all club/store level technology top to bottom including ISP’s, Audio/Video, Point of Sale, desktop PC’s, VOIP and Security Cameras.

• The Field Tech will install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware within existing/new store locations.

• Additional (direct) training and guidance will be provided ensuring our standards, customer satisfaction, accuracy, timelines, and priorities are all met.


High School or vocational or 2 year degree preferred

Experience & Skills Required


• Previous experience in IT, with a strong customer service background

• 3+ years or more of IT related Hands-on Networking & Desktop support experience with Onsite and Remote technical support.

• A solid understanding of general networking principles LAN/WAN including switching technologies.

(CompTIA Network + or other comparable certifications will be considered.)

• General Hands-on knowledge of Microsoft 365 including: Microsoft Outlook (Client & OWA), Teams, SharePoint & OneDrive

• General Hands-on understanding of Android, Apple & mobile technologies

• Experience working with 3rd party technical vendors, can speak technical to non-technical individuals

• Strong troubleshooting skills and being able to diagnose issues efficiently and accurately. Resolve and document issues upon completion.

• Good written and verbal communication skills. Ability to multi-task, work with minimal supervision & under pressure

• Experience with taking ownership of tasks/projects but will ask for help when needed.

• High School diploma

• Punctuality, dependability; the willingness to help the team and put in extra hours when needed, an eye for quality, and a desire to grow.


Medical, Dental, Vision, Discounts