Job Description


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Patient Services Representative

  • Ref: 302512
  • Type: Temporary
  • Location: Paramus, NJ
  • Industry: Medical Facility
  • Job Level: Experienced Non-Manager
  • Pay: Negotiable

Opportunity Description

Our client, a New Jersey Medical Facility, is hiring for multiple temporary Patient Services Representatives to work in Paramus, New Jersey. In this role, you will greet visitors, patients, and families in a friendly professional manner and direct them appropriately. 

Job Duties

As the Patient Services Representative, you will:

  • Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families.
  • Promptly answer the telephone, direct all calls appropriately, take an accurate message and deliver to the appropriate individual.
  • Inform patients of delay in physician schedules, assist with patient comfort while delayed.
  • Post all self pay charges, collect payments, and provide patient with receipt. 
  • Reconcile billing slips to daily schedule.
  • Open and close batches properly, accurately reconcile collections, prepare deposits and document corrections.
  • Scan the insurance card, process insurance verifications utilizing the on-line system, and update the patient account.
  • Update patient information including demographics, insurance, HIPAA forms and financial waivers.
  • Schedule appointments accurately according to department guidelines; using waitlist when applicable. 
  • Schedule and enter orders for diagnostic tests, and procedures, following all appropriate workflows.
  • Work cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
  • Complete referrals according to departmental guidelines and properly enter into the appropriate system.
  • Effectively communicate problems, concerns, or issues to the Office Supervisor / Manager.
  • Perform various clerical duties such as faxing, photocopying, scanning, filing and mailings.
  • Demonstrate flexibility with various work schedules, cover for other staff when asked including other office locations.
  • Demonstrate the ability to adequately follow downtime procedures.
  • Other job duties as required.


Education: High School

Experience & Skills Required

Experience & Skills:

  • Medical office/Healthcare experience is preferred
  • Customer Service, client facing experience
  • Basic computer skills


Other Information