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Customer Service Representative

  • Ref: 301422
  • Type: Option-to-Hire
  • Location: Westwood, NJ
  • Industry: Consumer Products
  • Job Level: Experienced Non-Manager
  • Pay: Negotiable

Opportunity Description

HumanEdge has a client hiring for a Customer Service Representative. This job consists of assisting consumers by providing product and service information, and resolving product and service issues concerning Company products. Recent college graduates are encouraged to apply!

 

Company Information

Consumer Products

Job Duties

As the Customer Service Representative, you will be:

  • Answering phone calls and resolving consumer complaints and inquiries, in a professional   manner;
  • Handling customer inquiries within established policies, procedures, company standards, and workflows;
  • Answering product and service questions, and suggesting information about other products and services by using training materials and other tools;
  • Resolving product or service issues, by determining the cause of the problem, and explaining the best solution in solving the problem;
  • Maintaining a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading;
  • Performing order processing within the Navision system by opening customer accounts and by fulfilling refund and replacement requests, and handling return authorizations;
  • Maintaining accurate customer records by updating account information;
  • Handling other duties, as assigned by the department manager

Education

Some college preferred

Experience & Skills Required

  • Exceptional phone etiquette
  • Strong attention to detail, and strong organizational skills
  • Ability to research technical parts in service manuals, and think quickly to ensure expedient responses to consumers on the phone
  • Excellent communication skills
  • Able to work up to 2 nights/week (1pm – 9pm), and up to 2 Saturdays/month (9am-5pm)