Job Description


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Returns Specialist

  • Ref: 300652
  • Type: Option-to-Hire
  • Location: Somerville, NJ
  • Industry: Pharmaceuticals
  • Job Level: Junior
  • Pay: Negotiable

Opportunity Description

Our client, a pharmaceutical company, is searching for a Returns Specialist to join their growing team in the Somerville, NJ area! This role is temporarily remote but will eventually be working in office.

Job Duties

  • Monitors and investigates Returns and Damages.
  • Opens cases and checks for shipment errors (Overages and Shortages)
  • Monitors and tracks the cases to make sure they are closed in a timely manner.
  • Maintain a Shortage / Returns Tracker to monitor all damaged & saleable Returns.
  • Create disputes in the customer portal for all rejected claims and track the dispute.
  • Update disposition for all RMA’s and ensure the products are dispositioned on a timely manner by 3PL.
  • Works closely with finance to make sure the proper credits and debits are issued.
  • Send Credit Memos out to customers.
  • Monitors and reconciles inventory between the 3PL WMS and Company ERP (NetSuite)
  • Investigates inventory discrepancies and makes the proper inventory adjustment.
  • Monitor and track claims with UPS for all lost or damaged shipments.
  • Work closely with the Expired Returns team on products returned to the 3PL for destruction.
  • Assists supply chain with reporting functions and Metrics.
  • Develop processes for new and current functions.
  • Create work instructions for the current and new processes.
  • Assist with special projects assigned by customer service lead or Director of Supply Chain.

Experience & Skills Required

  • Completed Bachelors degree is required
  • 1+ year of experience in the generic manufacturing pharmaceutical industry
  • Strong analytical skills
  • Microsoft Word, Excel, PowerPoint proficiency required
  • Experience navigating ERP systems - NetSuite/Oracle is a plus

Other Information