Job Description


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IT Helpdesk Support

  • Ref: 292748
  • Type: Contract
  • Location: New York, NY
  • Industry: Healthcare
  • Job Level: Experienced Non-Manager
  • Pay: $23.00 - $27.00/hr

Opportunity Description

IT Helpdesk Support needed for a contract position in New York City for a local healthcare organization. 

Job Duties

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Train computer users. 
  • Respond to email messages for customers seeking help.
  • Ask questions to determine the nature of the problem.
  • Walk customers through the problem-solving process. 
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. 
  • Install computer peripherals for users. 
  • Follow up with customers to ensure issue has been resolved. 
  • Run reports to determine malfunctions that continue to occur. 

Experience & Skills Required

  • Strong customer service skills 
  • Experience with IT, Computer Science and computer hardware 
  • Some accounting experience or coursework would be ideal. 
  • Strong verbal and written communication skills

Other Information