Job Description

Apply

Submit Email

If you've inquired to HumanEdge in the past, please use the same email to help shorten the inquiry process. If you've never inquired or don't remember, you may use any valid email address.

Avaya Red Technician

  • Ref: 291787
  • Type: Contract
  • Location: East Rutherford, NJ
  • Industry: Retail
  • Job Level: Experienced Non-Manager
  • Pay: Negotiable

Opportunity Description

The daily activities of the Avaya Red Technician are primarily MAC related and can include net new installation activities. 

Job Duties

This is a large campus and the technician will cover multiple buildings in the following capacity: 

  • Acts as the escalation point for Company services personnel during support times 
  • Works with Project Managers and Field Services Engineers as liaison Receives trouble reports from personnel and assists with trouble shooting and identifying problem areas 
  • Uses a working knowledge level of SAL and the SAL Concentrator to assist services personnel with issues 
  • Responsible for MAC activity in support of Managed Services 
  • Familiar with ticketing and time tracking systems 

 

Experience & Skills Required

Requirements for success: 

  • Candidates will need skills and experience associated with the listed equipment. 
  • Possess standard server room tools and carry equipment such as a Fluke tester for connections testing. 
  • Understand Visio and have the ability to document changes.