Job Description


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Avaya Red Technician

  • Ref: 291787
  • Type: Contract
  • Location: East Rutherford, NJ
  • Industry: Retail
  • Job Level: Experienced Non-Manager
  • Pay: Negotiable

Opportunity Description

The daily activities of the Avaya Red Technician are primarily MAC related and can include net new installation activities. 

Job Duties

This is a large campus and the technician will cover multiple buildings in the following capacity: 

  • Acts as the escalation point for Company services personnel during support times 
  • Works with Project Managers and Field Services Engineers as liaison Receives trouble reports from personnel and assists with trouble shooting and identifying problem areas 
  • Uses a working knowledge level of SAL and the SAL Concentrator to assist services personnel with issues 
  • Responsible for MAC activity in support of Managed Services 
  • Familiar with ticketing and time tracking systems 


Experience & Skills Required

Requirements for success: 

  • Candidates will need skills and experience associated with the listed equipment. 
  • Possess standard server room tools and carry equipment such as a Fluke tester for connections testing. 
  • Understand Visio and have the ability to document changes.